Call Center – Executive

From 1 to 5 year(s) of experience
₹ Not Disclosed by Recruiter

Job Description

Roles and Responsibilities

  • To answer every call that lands on their extension effectively.
  • Attends to patient calls immediately with a zeal to help and always courteous and soft spoken to customers
  • To be able to coordinate with the OP team with an ease to accommodate the patients.
  • Adherence to the script / Quality of Calls and Procedures.
  • Should be able to understand the patients need and guide them to the right Consultants.
  • Have complete knowledge of all units’ doctors with their specialty and experience to explain to the callers.
  • Effectively listens to others and expresses ideas both verbally and in writing.
  • Accomplishes all tasks within the proper time frame with 100% call backs.
  • Walks the extra mile to ensure patient satisfaction over and above the regular call of duty :
  • Displays outstanding level of initiative with little or no supervision
  • Performs work without being told and Seeks additional tasks as time permits


Desired Candidate Profile

  • Must have excellent communication skills
  • proficient in Hindi, Telugu English languages.
  • Must be willing to work in rotational shifts/night shifts.



Education

UG:Any Graduate

PG:Post Graduation Not Required

Doctorate:Doctorate Not Required

Company Profile

FERNANDEZ FOUNDATION

Fernandez Hospital started as a small maternity clinic in 1948, systematically progressing into a full-fledged women’s hospital. We believe that although childbirth can be daunting, it is something that is cherished for a lifetime. Obstetric care at our hospital is maintained at the highest level. Every woman we see, rich or poor, receives the same high quality of evidence-based clinical care.

Our specialties cover Obstetrics, Gynecology, Neonatology, Anesthesiology, Fetal Medicine, Clinical Nutrition and Physiotherapy. Over the years the hospital has established itself as a referral unit for high risk and critical care obstetrics. Strict procedures and protocols, followed by medical audits, have helped us evolve into a streamlined institution. The crucial support of experienced, highly trained and compassionate staff ensures that patients receive excellent care.


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Company Info
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View Contact Details+

Recruiter Name:Timy Thomas

Contact Company:FERNANDEZ FOUNDATION

Telephone:7995007723

Website:http://careers.fernandezhospital.com

Salary:

Not Disclosed by Recruiter

Role Category:

Retail & B2C Sales

Role:

Telesales

Employment Type:

Full Time, Permanent